About Iron Ridge’s Decks

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Q: What makes Iron Ridge Contracting’s decks different from other local builders?
A: Iron Ridge Contracting stands out by using helical piers instead of traditional concrete footers for superior stability and longevity. We also manage the entire permit process on your behalf—so you never have to deal with township paperwork or confusion. Plus, our Kennett Square showroom lets you explore materials and design options hands-on before your project starts.

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Q: Which decking brands do you use and recommend?
A: We specialize in Deckorators and TimberTech composite decking, which are industry leaders for durability and style. For railings and framing, we use top brands like RDI, Fortress steel, and Owens Corning. We’re certified installers for TimberTech and Deckorators, so you get expert craftsmanship backed by manufacturer support.

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Q: How long does a typical Iron Ridge deck project take?
A: Most custom deck projects are completed in about 5 days for mid-size builds ($50,000–$60,000). Larger, more complex projects (up to $200,000) may take up to 4 weeks. We’ll provide a clear project timeline before work begins.

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Maintenance & Service

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Q: Do you offer ongoing maintenance for decks you’ve installed?
A: While we don’t offer a formal maintenance plan, we’re always here to support our customers! If you have questions or need service, just reach out. We’re happy to advise on cleaning, inspect your deck, or provide repairs—even after your warranty period.

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Q: What should I do if I notice an issue with my deck after installation?
A: Contact us directly by phone (484-732-8175) or email (admin@ironridgedecks.com). Our team will promptly schedule an inspection and discuss next steps. We take pride in fast, friendly service—even if your warranty has ended.

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Q: My deck wasn’t built by Iron Ridge. Can you help with repairs or upgrades?
A: Absolutely! We’re experienced with a wide range of deck types and brands. Whether you need repairs, upgrades, or just advice, we’re happy to help homeowners throughout Chester County, PA and New Castle County, DE.

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Warranty & Customer Care

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Q: What warranties come with an Iron Ridge deck?
A: Every Iron Ridge deck includes a one-year labor warranty covering our workmanship. Your decking materials (like TimberTech and Deckorators) are protected by manufacturer warranties—up to 50 years for certain products! We’ll walk you through all warranty details at project completion.

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Q: What happens if I have a problem after the warranty expires?
A: We believe in long-term relationships with our customers. Even after your warranty ends, reach out to us if you have concerns. We’ll assess the situation and work with you on a fair solution—because your satisfaction is our top priority.

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Showroom & Design Experience

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Q: Can I visit your showroom to pick out materials or get design ideas?
A: Yes! Our Kennett Square showroom is open for you to see, touch, and compare decking materials, railings, and more. We use a touch screen to review design options and portfolio photos, so you can visualize your new deck before construction starts. Schedule a visit by calling or emailing us!

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Q: Do you provide 3D designs or visualizations of my project?
A: We offer portfolio photos and rendered images to help you picture your finished deck. We’re always exploring new technology to enhance the design experience—let us know if you’re interested in real-time visualizations!

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Permitting & Project Management

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Q: Will you handle permits for my deck project?
A: Yes, we take care of the entire permitting process for you—start to finish. About 90% of our projects require permits, and we have extensive experience navigating local requirements. You won’t need to worry about paperwork or township approvals.

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Q: Who should I contact with questions during my project?
A: You’ll have a dedicated project manager as your main point of contact. We believe in clear, prompt communication every step of the way.

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Deck Care and Cleaning FAQs

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Q: How often should I clean my composite deck?

A: For optimal appearance and longevity, we recommend cleaning your composite deck at least twice a year - once in spring and once in fall. However, if your deck sees heavy use or is exposed to tree debris, quarterly cleaning may be beneficial. Regular cleaning prevents buildup of dirt, pollen, and organic matter that can cause staining or create slippery surfaces.

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Q: What's the best way to clean my TimberTech or Deckorators deck?

A: Start with a gentle approach using warm soapy water and a soft-bristle brush. For tougher stains, you can use a composite deck cleaner specifically designed for your decking material. Avoid pressure washing above 1500 PSI, and always spray in the direction of the grain. Never use bleach or harsh chemicals, as these can damage the protective coating on your composite boards.

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Q: Can I pressure wash my composite deck?

A: Yes, but with caution. Use a fan tip nozzle, keep the pressure under 1500 PSI, and maintain at least 8 inches distance from the deck surface. Always spray in the direction of the decking grain, never against it. If you're uncomfortable doing this yourself, our team can recommend professional cleaning services in Chester County.

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Hardware and Structural Maintenance FAQs

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Q: How do I know if my deck hardware needs attention?

A: Inspect your deck quarterly for loose screws, wobbly railings, or any gaps that have developed between boards. Pay special attention to areas around stairs and railings where safety is paramount. If you notice any movement in the railing system or hear creaking sounds when walking on certain areas, it's time for a professional inspection.

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Q: What should I do if I notice loose screws or hardware?

A: For minor loose screws in decking boards, you can carefully tighten them with appropriate tools. However, any structural concerns - especially with railings, support posts, or joists - should be addressed by professionals. Given our expertise with RDI railing and Fortress steel systems, we're familiar with the specific hardware requirements for your deck components.

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Warranty and Service FAQs

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Q: What does Iron Ridge's warranty cover?

A: Our labor warranty covers workmanship for one full year from project completion. This includes any issues related to installation, structural integrity, or craftsmanship defects. Additionally, your decking materials come with manufacturer warranties - TimberTech and Deckorators offer product warranties up to 50 years covering material defects, fading, and staining.

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Q: What's not covered under warranty?

A: Normal wear and tear, damage from extreme weather events, modifications made by other contractors, and damage from improper maintenance or cleaning are typically not covered. However, we believe in standing behind our work - even beyond the warranty period, we'll work with you to address any concerns and find fair solutions.

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Q: How do I file a warranty claim?

A: Contact us directly at 484-905-1605 or email info@ironridgedecks.com. We'll schedule an inspection to assess the issue and determine the appropriate course of action. Keep records of any maintenance you've performed, as this helps us provide the best service and may be relevant for manufacturer warranty claims.

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Seasonal Care FAQs

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Q: How should I prepare my deck for winter?

A: Before winter arrives, clear all debris, leaves, and standing water from your deck surface. Trim back any vegetation that might drop debris during winter months. Check that drainage areas around your deck are clear to prevent ice buildup. Composite decking handles freeze-thaw cycles well, but proper drainage prevents potential issues.

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Q: Is it safe to use ice melt on my composite deck?

A: Yes, but choose calcium chloride-based ice melts rather than rock salt (sodium chloride). Avoid products containing metal particles or abrasives. Always sweep away ice melt residue once temperatures rise to prevent any potential long-term effects on the deck surface.​

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